2025
AI Support Copilot
Built a retrieval-augmented assistant for high-volume support workflows with human-in-the-loop controls.
Reduced average support resolution time by 34% while improving first-response quality.
Next.jsRetrievalLLM Ops
Selected work
Projects
Focused work across AI product delivery, retrieval systems, and quality infrastructure.
2024
LLM Guardrails Dashboard
Built a metrics dashboard for hallucination rate, safety policy adherence, and response quality drift.
Enabled policy violation alerts and weekly quality trend reporting for prompt changes.
TypeScriptMonitoringEvaluation
2024
Research Digest Automation
Implemented a ranking and summarization pipeline that produces executive-ready research digests.
Cut manual curation workload by 70% for weekly internal AI briefings.
Workflow AutomationSummarizationData Pipelines